The reason FSA Network is first in last mile home
delivery is because of our rock solid commitment to customer service on behalf
of our appliance, furniture,
and large item retail clients. In fact, America's leading trusted brand
name appliance and furniture retailers chose FSA Network because of our
extraordinary delivery of customer service.
Our five point formula for excellence in large item home delivery:
1. Extensive customer service training of all agents.
Every one of our delivery professionals, drivers, dispatchers,
office staff, warehouse associates, and managers undergo extensive up front
training. This is followed by an ongoing curriculum to ensure that they are
continually
reminded that it is our responsibility to protect the retailer's reputation
for high quality customer service, especially when we enter the homes of
their customers. Safety is one of the key components of the FSA training
program, and an essential part of a complete customer service program.
2. Reliable.
Reliability means keeping our promises to our retailer’s customers. When our agents commit to a delivery time, they are committing for every member of the FSA Team responsible for delivering that item. Our company is built on keeping these promises because it is an important part of customer satisfaction in the last mile delivery of their purchase.
3. Consistent.
Customer service and reliability cannot be delivered sporadically. That is why we use metrics to measure our team performance and to keep service levels consistently high. Our online, and bricks and mortar retailers trust us to maintain consistent home delivery service levels every season, every day of the year.
4. Modern fleet.
When a FSA home delivery truck shows up at your customer’s front door, you can be assured that it will be a clean, late-model truck. We recognize that the quality and condition of our fleet is a direct reflection of our retail clients. Furthermore, when your customer answers the door, they will always see a neatly uniformed, smiling delivery professional. A professional trained to extend the same courtesies you would want and expect from someone entering your home.
5. Technology.
The final point in our 5 star service formula is technology. We provide many of our team members with state-of-the-art technology tools to schedule, track, and deliver your large items in neighborhoods across the country. From dispatch to warehouse cross-docks, we carefully manage the transfer and delivery of your valuable items in a safe and efficient manner.
